Privacy & Data Protection Policy

This Site is owned and operated by All In Wellness Pte Ltd (“we,” “us,” or “our”), trading under the brand name MoveWithViv. We are committed to safeguarding the personal data of our clients, employees, and partners in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy outlines how we collect, use, disclose, store, and protect the personal data you provide. It also explains how you can access, update, or request the removal of your personal data.

1. Scope of the Policy

This PDPA Policy applies to all personal data that MoveWithViv (All In Wellness Pte Ltd) collects through the Site and any other channels or means we interact with you (e.g., email, social media, events, etc.). By using our Site or engaging with us, you consent to MoveWithViv collecting, using, and disclosing your personal data according to this Policy.

2. Types of Personal Data We Collect

  1. Contact Information: Name, Contact information, email address, and phone number.
  2. Health & Fitness Information: Questionnaires and forms on your current health information, medical documents and letters by physicians and other specialists. 
  3. Transaction Information: Payment details, billing addresses, order history, and subscription data, where applicable.
  4. User-Submitted Information: Information you provide through forms or correspondence (e.g., questions, feedback, or requests).
  5. Technical Data: IP address, browser type, device type, and other analytics data are collected automatically when you use our Site.

We collect personal data only for purposes we deem reasonable and necessary to provide services, carry out transactions you have requested, or comply with applicable laws and regulations.

3. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose your personal data for the following purposes:

  1. Service Provision: To provide fitness training and rehabilitation services, including handling bookings, processing payments and accounting, or scheduling sessions (online or offline).
  2. Communication: To respond to your enquiries, update our offerings, and provide necessary customer support.
  3. Marketing and Promotions: We may send you marketing messages, promotional materials, or newsletters if you have consented to receive such communications.
  4. Website Experience and Analytics: To improve your experience on the Site, personalise content, and analyse user behaviour.
  5. Legal and Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

We will not use your personal data for purposes beyond what you have consented to unless permitted or required by law.

4. Consent

By providing your personal data to us, you are deemed to have agreed and consented to the terms of this Policy, including the collection, use, and disclosure of your personal data for the specified purposes. If you choose not to provide certain personal data, we may be unable to offer you certain services or functionalities of our Site.

5. Storage and Security of Personal Data

  1. Security Measures: We implement reasonable and appropriate security measures (such as encryption, access controls, and secure servers) to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal.
  2. Data Retention: We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

6. Disclosure of Personal Data

We may disclose your personal data to the following parties, where reasonably necessary:

  1. Service Providers: Third-party vendors or partners who assist with operations such as payment processing, hosting, analytics, or email marketing.
  2. Business Partners: Relevant stakeholders involved in providing or supporting our services strictly on a need-to-know basis.
  3. Legal Requirements: Government authorities or law enforcement agencies if required by applicable laws, regulations, or legal processes.

We will ensure that any third parties to whom we disclose your personal data are also bound by confidentiality obligations and data protection standards that align with PDPA requirements.

7. Access, Correction, and Withdrawal

  1. Access and Correction: You may request access to or correction of your personal data held by us. Upon verification of your identity, we will endeavour to provide you with your data or correct any inaccuracies as soon as practicable.
  2. Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions. If you withdraw your consent, we may not continue providing certain services.

8. Requesting Data Removal or Updates

If you wish to request removal or updates of your personal data from our records, please contact our Data Protection Officer (DPO):

Viviane Then
Email: [email protected]
Address: 1 North Bridge Road, #11-06, High Street Centre, Singapore (179094)

We will respond to your request within a reasonable time and, where possible, will delete or update your personal data. Please note that we may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies on our Site to collect information about your browsing activities. This helps us understand how visitors use our Site, improve our services, and deliver targeted advertising. You may adjust your browser settings to block cookies, but this may affect certain functionalities of our Site.

10. Updates to This Policy

We may update this PDPA Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date at the top. We encourage you to review our Policy periodically to stay informed about how we manage your personal data.

11. Contact Us

If you have any questions or concerns regarding this PDPA Policy, our data protection practices, or any other aspects of our services, please contact our Data Protection Officer:

Viviane Then
Email: [email protected]
Address: 1 North Bridge Road, #11-06, High Street Centre, Singapore (179094)

By using our Site or providing personal data to us, you acknowledge that you understand and agree to the terms of this PDPA Policy. We remain committed to handling your personal data responsibly and in compliance with Singapore’s Personal Data Protection Act.